Returns &
refunds.

Our commitment to you

If you are not completely satisfied with an unopened product, we are happy to help with a return or exchange request started within 30 days of delivery.

Return eligibility

To be eligible, an item must be unopened, unused and in its original packaging, with all seals intact.

• For hygiene and safety reasons, opened or used products are not eligible for standard returns or refunds. If your order arrives damaged, defective, or incorrect, please follow the Damaged or Incorrect Items process below.
• Items marked Sale or Final Sale are not eligible for returns or exchanges.

How to start a return

1. Within 30 days of delivery, email the customer-support address included in your order confirmation.
2. Include your order number and the product or products you would like to return.
3. We will send return instructions. Return shipping costs are the customer’s responsibility.

Refund timing

Once a returned item is received and inspected, we will email you with an approval or rejection. If approved, the refund will be sent to the original payment method within 5–10 business days.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery using the customer-support address in your order confirmation. Please include your order number and, when applicable, photos showing the issue. We will review the request and work to resolve eligible issues, including replacement or refund where appropriate, at no additional cost to you.

Questions?

Please use the customer-support address in your order confirmation and include your order number so our team can help quickly.